1/11/2024 0 Comments Tsb log on![]() Not an issue for me as I assumed that I could do this via live chat. However why have a mobile chat service that only works between 9.00&430? I had lost my debit card and was unable to replace it due to being unable to remember my password. So mobile banking and online banking is absolutely the right way forward. I understand times change and embrace banking on the move. ![]() Taken multiple products and services as they were my local bank and I was friendly with all the staff. I doubt this will be taken onboard however I have banked with TSB for 50 years. If the app was any good these situations would not occur. I don’t mind waiting when I have the time, I find it difficult to understand why I can’t be afforded the same time, or less, as on the particular day there was no queue. Why couldn’t the lady dealing with me do this? There are times when I have waited ten minutes while other people are conducting their business. No doubt you will refer me to my local branch, I went in to sort this out and was referred to the help desk. Whoever designed that app are the guys you should be speaking to. Previously I was with first direct, never had any problems, three simple question, unique to your identity and your good to go. I further agree with the previous reviewer when he says I don’t know why I stay. It is really frustrating, more so in my current situation. Therefore when I, and many others, need access, and have provided accurately the information required I am then told it is wrong and I have five more attempts to put it right. ![]() While I appreciate it is important to identify who is trying to access the account. I say this because it was really important that I have access to my account, so serious that there was it was a distinct possibility that I could have lost my house. The previous reviewer is absolutely right when he says the mobile banking set up is useless. I have just been trying for about a week to reset my account after losing my phone. TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. Registered in Scotland, no SC95237.Īuthorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. In some countries it may be illegal to use some internet and mobile banking services. Our app and services may be affected by your phone's signal and functionality. Terms and conditions apply, see 'Ways to bank with us' on. This app is intended for TSB personal Internet Banking customers. ![]()
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